Booking Terms & Conditions
When purchasing a tour with The Italian On Tour Inc. (“The Italian On Tour” or the “Tour Operator”), you agree to and accept the following terms and conditions. This agreement is between you, the customer and The Italian On Tour Inc. Suite 601 – 4920 52 Street Yellowknife, NWT.
1 – CONTRACTING PARTIES
1.1 The booking conditions detailed herein contain the entire contract between you and The Italian On Tour Inc. No representation, term, warranty or condition can be expressed or implied by reference to any other writing, advertisement or conversation.
1.2 When reserving a tour, the customer holds a contract with The Italian On Tour Inc. The Italian On Tour Inc. reserves the right to nominate to the customer in writing any other company or person to have the benefit of some or all of the provisions of this contract, which The Italian On Tour Inc. may then specify, as if you, the customer, had agreed to the provisions concerned directly with that company or person.
1.3 The Italian On Tour Inc. acts as a booking agent and contracts directly with restaurants, hotels and other service providers. All bookings with third party providers are subject to their terms and conditions and limitations of liability. It is important to note that some of these limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage. The Italian On Tour Inc. cannot accept any responsibility for any loss as a result of such actions or as a result of any act or omission of any such third parties and as such it should be noted that you are required to sign a waiver in order to participate in our tours.
2 – RESERVATIONS & PAYMENTS
2.1 In order to reserve your place on any of the trips at The Italian On Tour, you must agree to the following terms and conditions stated below as well as provide a valid form of payment for your reserved tour. Payment in part or whole is an acceptance of these terms and conditions. All prices indicated are in US dollars.
2.2 Upon making your reservation your credit card will be charged a $495 USD non-refundable deposit. Deposits can be made by Bank transfer or by a major credit card (Visa, Mastercard, or Amex). THE ITALIAN ON TOUR will appear on the customer’s credit card statement in the case of an online transaction/purchase.
2.3 Upon confirmation of your reservation The Italian On Tour will issue a confirmation via email. Written confirmation is required in order to participate on any tour with The Italian On Tour. It is the responsibility of the customer, to check the accuracy of the reservation and the dates of travel.
2.4 The remaining balance must be received in FULL no later than 60 days prior to the tour’s scheduled departure date and can be made by Bank transfer or by a major credit card (Visa, or Mastercard) to The Italian On Tour. THE ITALIAN ON TOUR will appear on the customer’s credit card statement in the case of an online transaction/purchase.
3 – TOURS
3.1 Unless otherwise specified, The Italian on Tour provides round-trip transportation in private vehicles, and accommodation for the specified number of nights of the trip. During the stay at each accommodation the customer has the right to request room preferences, subject to availability on a first come first serve basis.
3.2 All The Italian on Tour Inc. tours include a Trip Designer to assist you with the basic planning and selection of your trip. The Trip Designer, will assist the customer and provide the customer with basic information concerning recommendations of what to see and do during the tour. The Trip Designers are not responsible for providing guided excursions, walking tours or anything other than advice with the basic planning of the customers’ trip. Please also note, the tour itinerary can be changed subject to holidays, weather and various other conditions.
3.3 Dossier Disclaimer
The information in the trip details documents, website tour pages, and brochures have been compiled with care and are provided in good faith. However, they are subject to change, and do not form part of the contract between the client and the tour operator, The Italian On Tour. The itinerary featured is correct at time of printing. It may differ slightly to the one in the brochure or online. Occasionally our itineraries change as we make improvements that stem from past travelers’ comments and our own research. Sometimes it can be a small change like adding an extra meal along the itinerary. Sometimes the change may result in us altering the tour for the coming year. Ultimately, our goal is to provide you with the most rewarding and authentic Italian experience.
3.4 Itinerary Disclaimer
While it is our intention to adhere to the route originally described, there is a certain amount of flexibility built into every itinerary and on occasion it may be necessary, or desirable to make alterations. The itinerary is a general overview, as we never know exactly where our journey will take us. Due to our style of travel and the regions we visit, travel can be unpredictable. The trip details documents, online tour pages, and brochures are only a general guide to the tour and region and any mention of specific destinations, people, or wildlife is by no means a guarantee that they will be visited or encountered.
Additionally, any travel times listed are approximations only and subject to vary due to local circumstances.
4 – CUSTOMER RESPONSIBILITIES
4.1 It is the responsibility of the customer to make sure he or she has a valid passport, and all necessary visas, permits or certificates with him or her for each tour taken with The Italian On Tour. The Italian On Tour is not liable for any problems, delays or denied entry in the event you are not in possession of valid travel documents.
4.2 The customer agrees to comply with the authority of the Trip Leaders and/or Guides, as well as the laws and regulations of the countries visited, including customs and foreign exchange restrictions. It is a requirement and condition that the customer complies with the authority of the Trip Leaders, Guides, and authorities of each country. If the customer does not comply or he or she disrupts the safety, enjoyment, and/or best interests of the group the Trip Leaders, and Guides reserve the right to dismiss the customer from the tour. The customer will be asked by the Trip Leader or Guide to leave the tour. The customer is not eligible for refunds under such circumstances.
4.3 It is the responsibility of the customer to arrive on time at the designated meeting locations for all of The Italian On Tour’s trip departures. In the situation that the customer misses a scheduled departure, any extra travel expenses incurred will be paid by the customer. Customers who miss a departure time due to his or her own negligence or the delay and/or cancellation of incoming transportation are not entitled to a refund. It is the responsibility of the customer to check in with the Trip Leader, and/or Guide 20 minutes prior to the specified departure time. The Italian On Tour is not liable if any service departs or arrives later than the specified time, even if as a result the customer misses a connecting service or activity.
4.4 The Italian On Tour Inc. is not responsible for the personal belongings of the customer. It is the responsibility of the customer to ensure the security of his or her own belongings. The Italian On Tour Inc. is not responsible for the loss, theft or damage to any of the personal belongings of the customer, regardless of the circumstances.
4.5 The Italian On Tour’s trips offer transportation and accommodation to the customer unless otherwise specified. When possible, the Trip Leader will do his or her best to accommodate special requests however special attention or assistance cannot be guaranteed should the customer have any physical disability or illness requiring such attention.
4.6 The customer agrees and allows The Italian On Tour to take photographs and films of the customer during The Italian On Tour’s trips for the purpose of marketing and social media. Such photographs and films may be used in, but are not limited to, brochures, websites, print media and promotional videos. These images may be used for publicity and advertising The Italian On Tour without obtaining further consent or payment for the use of these photographs and films.
4.7 The Italian On Tour’s trips and itineraries include walking and other activities which involve varying degrees of physical exertion. It is your responsibility to ensure that you are of adequate physical condition to participate in our tours. You should seek medical advice if you have any reason to think that you are unable to undertake the tour or any aspect of the tour.
5 – MEETING POINT
Please plan to arrive at the meeting point at least 20 minutes before the tour departure. No refund will be given to those clients who do not show up at the meeting point at the set time or to clients who lose contacts with the Trip Leader and/or Guide or who do not complete the tour.
6 – DEPARTURE POINT
All guests arriving on our tours are responsible for ensuring they make it to the meeting point by 11:30 am at Rome’s Fiumicino airport. Those who are unable to make it to the meeting point for the time specified will not be guaranteed a transfer from Rome to Ascoli Piceno and will have to seek other arrangements to participate in the remainder of the tour.
7 – OPTIONAL ACTIVITIES
7.1 The customer has the opportunity to purchase optional activities on many The Italian On Tour’s trips. The customer is responsible for any additional costs as well as complying with the service providers’ terms and conditions
7.2 Some of The Italian On Tour trips may include third party transportation or services. In the event that vouchers/tickets are given to the customer for these purposes it is the responsibility of the customer to keep track of his or her own voucher/ticket. Lost vouchers/ tickets cannot be replaced and the customer will be responsible for any additional cost or outcome incurred by such loss under any circumstance.
8 – WEATHER, ENVIRONMENTAL AND POLITICAL CONDITIONS
The Italian On Tour Inc. is not responsible for any delay, change, or cancellation due to weather conditions, labour disputes, pandemics, border problems, any political factors affecting the tour, mechanical failures or other issues that may arise and are outside the control of The Italian on Tour. No trip may be cancelled or changed by the customer at any time on the basis of these above-mentioned conditions. The customer is not eligible for refunds under any of these above-mentioned circumstances.
9 – INSURANCE
There is no travel insurance included in the cost of any The Italian On Tour service. The Italian On Tour requires each traveler to have a comprehensive travel insurance policy. Before traveling with The Italian On Tour Inc., we require evidence of travel insurance and an emergency contact number for each traveler 30 days prior to the tour’s scheduled departure date.
10 – CANCELLATIONS & CHANGES
10.1 In order not to incur penalties for cancellations of excursion bookings, these must be communicated to The Italian On Tour Inc. according to the specific cancellation policies below:
10.2 The Italian On Tour vacations purchased during times of special sales are non-transferable and non-refundable. Special sales are any discounts of 5% or more.
10.3 Promotional trips as prizes are non-transferable.
10.4 Vouchers are non-refundable.
10.5 Cancellation/change of a booking by you must be made in writing via email to [email protected] or [email protected] within the 75 days prior to the day of departure and may incur an additional charge.
The following cancellation policies apply:
We reserve the right to charge cancellation fees as follows:
- Up to 75 days prior to the departure date: $495 USD non-refundable deposit
- 74 days or 46 days prior to the departure date: 50% of the Full Balance is payable
- 45 days or less prior to the departure date: 100% of the Full Balance is payable
If final payment is not received when due, The Italian On Tour Inc. reserves the right to cancel the reservation and keep the $495 USD non-refundable deposit.
Note: The Cancellation schedule runs from the original booking date and is not adjusted to trips that are transferred or rescheduled.
10.6 Transfer Policy: Subject to certain conditions, you may transfer your tour booking to another person. Subject to availability, you can also change tours to another tour offered within the same calendar year of your original departure date. All requests to switch your tour or trip’s departure date must be made within 75 days prior to your original trip’s departure date. One complimentary trip switch is allowed per person and the new date must be chosen within 5 business days of notifying The Italian On Tour by sending an email to [email protected] or [email protected] Any additional change of tour dates or trip switches incurs a US $200 administration fee per person.
10.7 No refunds will be made in respect of any unused portion of a voucher/ticket or partially completed trip.
10.8 COVID-19 trip credit policy: Vouchers received due the COVID-19 emergency are non-refundable. Any vouchers received due to the 2020 COVID-19 emergency must be used in full by September 30, 2020 to book another trip. Trips booked using these vouchers can only be applied towards trips departing within one year of the original trip’s departure date. These voucher’s can only be used to book set-date departures.
11 – CANCELLATION BY THE TOUR OPERATOR:
The Italian On Tour Inc. guarantees a trip will run once two or more guests reserve their spots. All private tours are guaranteed. We will do our best to inform you about potential cancellations well in advance. When, for any reason, The Italian On Tour Inc. cancels the trip, the customer has the right to claim reimbursement, only of the sum paid to The Italian On Tour. The Italian On Tour Inc. is not responsible for expenses that are incurred in preparation for any cancelled trips, such as airline tickets, or for costs that are incurred due to travel delays, flight cancellations or illness.
In case of acts of force majeure (strikes, road conditions, weather…) The Italian On Tour Inc. may modify the itinerary with alternative solutions maintaining the duration and quality of the service.
If final payment is not received when due, The Italian on Tour Inc. reserves the right to cancel the reservation.
12 – VIDEOS AND PHOTOS
When traveling with The Italian On Tour Inc. you accept that the Company may take photos and videos of you during a trip or an event with The Italian on Tour. You agree that these images may be used for marketing purposes by The Italian On Tour: brochures, websites, print media and promotional videos may be created with the photos and videos of you for publicity and advertising, without The Italian on Tour requesting further consent nor giving payment for the use of the material itself.
13 – DISPUTES
Any complaint by the client must be communicated in writing to The Italian On Tour Inc. within and no later than 3 business days after the date of the tour. Complaints or disputes that cannot be resolved amicably between the client and The Italian On Tour Inc., shall be referred to the Ascoli Piceno Court.